Terms of Service

This English translation is provided for convenience only. In the event of any discrepancy between this translation and the Korean original, the Korean version prevails.

Article 1 (Purpose)

These Terms of Service (these "Terms") set out the rights, obligations, and responsibilities of eeumsae (the "Company") and its members, and other necessary matters, in connection with the use of the workflow automation service "eeumsae" and all related services (collectively, the "Service") provided by the Company.

Article 2 (Definitions)

The terms used in these Terms are defined as follows.

1. "Service": the web-based platform and all related features (including APIs and AI-assistant integrations) provided by the Company that enable Members to create and run workflows to automate repetitive work
2. "Member": a person who agrees to these Terms, enters into a service agreement with the Company, and uses the Service
3. "Workspace": the unit of use to which resources within the Service, such as workflows and connection information, belong
4. "Workflow": an automated process consisting of a trigger (webhook, schedule, etc.) and one or more execution steps (nodes) that runs automatically
5. "External Service": a service provided by a third party that a Member connects to and uses within a workflow (for example, Google, Slack, GitHub, NHN Cloud, Toss Payments, Naver Commerce, or OpenAI)
6. "Connection Credentials": authentication information, such as OAuth tokens, API keys, and secrets, that a Member registers with the Service to connect External Services
7. "Customer Data": all data that a Member enters into the Service or that the Service processes and stores on the Member's behalf in the course of workflow execution (workflow definitions, workspace variables, execution data, etc.)

Article 3 (Posting and Amendment of the Terms)

1. The Company posts these Terms on the Service website so that Members can easily review them.
2. The Company may amend these Terms to the extent not in violation of applicable laws of the Republic of Korea, including the Act on the Regulation of Terms and Conditions and the Act on Consumer Protection in Electronic Commerce.
3. When amending these Terms, the Company will announce the effective date and the reasons for the amendment at least 7 days before the effective date. For amendments unfavorable to Members, the Company will give notice at least 30 days in advance and will also notify Members individually by electronic means such as email.
4. A Member who does not express refusal by the effective date and continues to use the Service is deemed to have agreed to the amended Terms. A Member who does not agree to the amended Terms may terminate the service agreement.

Article 4 (Rules Outside These Terms)

Matters not provided for in these Terms, and the interpretation of these Terms, are governed by applicable laws of the Republic of Korea — including the Act on the Regulation of Terms and Conditions, the Act on Consumer Protection in Electronic Commerce, and the Act on Promotion of Information and Communications Network Utilization and Information Protection — and by customary commercial practice. Where the Company adopts separate operating policies or feature-specific terms, those provisions prevail over these Terms to the extent of any conflict.

Article 5 (Formation of the Service Agreement)

1. The service agreement is formed when a person wishing to use the Service (an "Applicant") agrees to these Terms and the Privacy Policy, applies for membership through the procedure set by the Company (such as social login), and the Company accepts the application.
2. The Company accepts applications in principle, but may refuse acceptance or subsequently terminate the agreement in any of the following cases:
   1. the Applicant used another person's identity or information;
   2. the Applicant is under 14 years of age;
   3. the Applicant's previous agreement was terminated for a violation of these Terms; or
   4. provision of the Service is technically impossible, or the application is judged to be for an improper purpose.
3. The Service is a tool for business automation. Where a Member registers on behalf of a business (a company or a sole proprietor), the Member represents and warrants that they have lawful authority to act for that business.

Article 6 (Management of Member Information)

1. Members may view their own information at any time through the settings screen in the Service and must keep it up to date when changes occur.
2. The Company is not responsible for disadvantages arising from a Member's failure to keep their information current.

Article 7 (Accounts and Security)

1. Members are responsible for managing their means of access, including their account (including the social login account) and API keys, and may not transfer or lend them to third parties.
2. If a Member becomes aware that their account or an API key has been stolen or leaked, the Member must immediately revoke the affected API key and notify the Company, and the Company will take measures necessary to prevent further harm. The Company is not responsible for damage aggravated by the Member's delayed notification.
3. Where a Member invites others into a Workspace, the Member operating that Workspace is responsible for those participants' use of the Service and for managing their permissions.

Article 8 (Contents of the Service)

1. The Service provided by the Company consists of the following:
   1. creating, editing, running, and keeping the history of workflows;
   2. trigger features such as webhooks and schedules;
   3. connecting External Services and managing Connection Credentials;
   4. additional features such as recipes (workflow templates), AI-assistant integrations (MCP, etc.), and APIs; and
   5. any other features the Company additionally develops or provides through partnerships.
2. The Service is provided 24 hours a day, year round, in principle. However, the Company may temporarily suspend all or part of the Service for operational needs such as scheduled maintenance, in which case it will give prior notice.

Article 9 (Beta Services)

1. The Company may provide the Service or individual features on a free or trial basis before official launch, marked as "beta" or similar.
2. The stability and continuity of beta services are not guaranteed. The Company may change or discontinue a beta service after prior notice. Where migration or preservation of data is technically difficult, data may be reset, and the Company will announce this in advance.
3. Members are advised to understand the nature of beta services and to keep separate copies of important data.

Article 10 (Changes to and Suspension of the Service)

1. The Company may change all or part of the Service where there are reasonable operational or technical grounds, and will give prior notice of material changes unfavorable to Members.
2. The Company may temporarily suspend the Service in any of the following cases:
   1. maintenance, inspection, or replacement of facilities, or system failure;
   2. force majeure such as power outage, natural disaster, or national emergency; or
   3. failure of underlying infrastructure such as cloud providers or telecommunications carriers.
3. If the Company terminates the entire Service, for example due to discontinuation of the business, it will give notice at least 30 days before the termination date and will provide Members with reasonable means and a reasonable period to export their Customer Data.

Article 11 (Paid Services)

1. The Company may provide all or part of the Service for a fee. Details such as plans, fees, and payment methods will be posted within the Service when introduced, and the Member's consent will be obtained.
2. If a feature currently provided free of charge is converted to a paid feature, the Company will give notice at least 30 days in advance. A Member who does not agree may stop using the feature or terminate the service agreement.
3. Withdrawal of subscription and refunds for paid services are governed by applicable laws, including the Act on Consumer Protection in Electronic Commerce.

Article 12 (Customer Data)

1. Rights to Customer Data belong to the Member (or the rightful owner). The Company processes Customer Data only to the extent necessary for providing the Service, responding to failures, detecting security threats, and complying with the law, and does not use it for any other purpose.
2. The Member represents and warrants that they hold lawful authority to process the Customer Data through the Service (including, where third-party personal information is included, consent to its collection, use, and provision). The Member is responsible for the lawfulness and accuracy of Customer Data.
3. Where a Member processes third-party personal information through Customer Data, the Member bears the obligations of a data controller under the Personal Information Protection Act of Korea, and the Company acts on the Member's instructions. Details are governed by the Privacy Policy and, if executed, a separate data processing agreement.
4. Members may view, modify, and delete Customer Data through the features of the Service. Upon termination of the service agreement, Customer Data is destroyed in accordance with the Privacy Policy and applicable laws.
5. The Company may create and use statistical information processed in a form that cannot identify any specific Member or data subject, for the purpose of improving the quality of the Service.

Article 13 (Connection Credentials and External Services)

1. Members must register only Connection Credentials that they have lawfully obtained or are authorized to use.
2. The Company stores Connection Credentials in encrypted form and uses them only for the purpose of providing the Service, such as executing workflows configured by the Member.
3. Transmission and processing of data to External Services as a result of workflow execution occur at the Member's direction, and the terms and policies of the relevant External Service apply to the processing of data by that External Service.
4. Members must comply with the terms of service, API policies, and pricing policies of External Services, and are responsible for issues arising from violations (such as account suspension or charges).
5. Integration features may be limited, and workflow executions may fail, due to causes beyond the Company's control, such as policy changes, outages, or discontinuation of an External Service. The Company is not liable in such cases absent willful misconduct or negligence on its part.

Article 14 (Messaging Features and Recipient Consent)

1. Where a Member uses messaging features such as KakaoTalk Alimtalk or SMS, the Member, as the sender, must comply with obligations under applicable laws, including the following:
   1. obtaining recipients' explicit prior consent for commercial advertising messages, and honoring opt-out requests, under Article 50 of the Act on Promotion of Information and Communications Network Utilization and Information Protection (Korea);
   2. restrictions on transmitting advertising messages during nighttime hours (9:00 p.m. to 8:00 a.m. the following day, Korea time);
   3. labeling obligations such as sender identification and advertisement notation; and
   4. the template review standards and operating policies of messaging providers (Kakao, NHN Cloud, etc.).
2. The Member is responsible for administrative dispositions, fines, and disputes with third parties arising from a violation of the preceding paragraph, and must compensate the Company for any damage the Company suffers as a result.

Article 15 (AI Features)

1. The Service allows Members, at their option, to use AI features such as large language models (LLMs) within workflows. When a Member uses an AI node, the data entered into that node is transmitted to the AI provider designated by the Member (for example, OpenAI).
2. AI-generated output may be inaccurate or inappropriate. The Company does not warrant the accuracy, completeness, or fitness for a particular purpose of AI output, and Members must verify AI output themselves before using it for work that has legal effect or material impact.
3. Members must comply with the usage policies of the relevant AI provider when using AI features.

Article 16 (Intellectual Property)

1. Intellectual property rights in the Service and in content created by the Company within the Service (software, designs, recipe templates, trademarks, logos, etc.) belong to the Company.
2. Members are granted a non-exclusive, non-transferable right to use the Service to the extent necessary for their use of it, and may not reproduce, distribute, modify, or commercially exploit the Service without the Company's prior consent.
3. Rights to Customer Data and workflow definitions created by a Member belong to the Member. The Company may use them to the extent necessary to provide the Service (execution, backup, failure response, etc.).

Article 17 (Obligations of the Company)

1. The Company complies with applicable laws and these Terms and uses its best efforts to provide the Service continuously and reliably.
2. The Company maintains security systems, including encryption and access control, to protect personal information and Connection Credentials, and publishes and complies with its Privacy Policy.
3. Where the Company recognizes that a Member's opinion or complaint about the Service is justified, it will address it and communicate the process and results to the Member.

Article 18 (Obligations of Members)

1. Members must not engage in any of the following:
   1. registering false information when signing up or updating information;
   2. misappropriating another person's account, credentials, or personal information;
   3. sending unlawful messages such as spam, phishing, or fraud, or configuring workflows for such purposes;
   4. collecting or processing third parties' personal information without legal or contractual authority;
   5. interfering with the normal operation of the Service or of External Services (abnormal bulk requests, exploitation of vulnerabilities, circumvention of limits, etc.);
   6. reverse engineering, decompiling, or scraping the Service, or reselling or re-providing it without the Company's approval;
   7. network intrusions such as distributing malware or unauthorized access;
   8. infringing the intellectual property, honor, or credit of the Company or third parties; or
   9. any other act that violates applicable laws or public order and good morals.
2. Members must comply with applicable laws, these Terms, usage guides, and precautions announced by the Company in connection with the Service.

Article 19 (Restriction of Use and Termination)

1. A Member may request termination of the service agreement (withdrawal) at any time through the settings menu in the Service or by email (contact@eeumsae.com), and the Company will process the request without delay in accordance with applicable laws.
2. If a Member violates these Terms or interferes with the normal operation of the Service, the Company may restrict use in stages — warning, temporary suspension, permanent suspension, or termination. However, in cases of serious violations or urgent risk (such as mass transmission of unlawful messages), the Company may take immediate action without prior notice and will notify the Member afterwards.
3. A Member may object to a restriction, and if the objection is justified, the Company will immediately resume the Member's use of the Service.
4. Upon termination of the service agreement, Customer Data is handled in accordance with Article 12(4).

Article 20 (Damages)

1. If the Company or a Member violates these Terms and causes damage to the other party, the violating party is liable to compensate for the damage, except where there is no willful misconduct or negligence.
2. Even where the Company is liable, except in cases of willful misconduct or gross negligence, the Company's aggregate liability is limited to the total fees actually paid by the Member to the Company during the 12 months immediately preceding the date the damage occurred. For services provided free of charge (including beta services), the Company is not liable for damages absent willful misconduct or gross negligence.
3. If a third party raises a claim or files a lawsuit against the Company due to a Member's violation of these Terms or applicable laws, the Member must indemnify and hold the Company harmless at the Member's own cost and responsibility and compensate the Company for any resulting damage.

Article 21 (Disclaimers)

1. The Company is exempt from liability where it cannot provide the Service due to force majeure, such as natural disaster, war, suspension of service by a key telecommunications carrier, or failure of a cloud provider.
2. The Company is not liable for interruptions or damage attributable to the Member, such as misconfigured workflows, registration of invalid credentials, or violation of External Service policies.
3. The Service is an automation tool. The Company does not warrant the content of data processed by workflows, the business suitability of workflow results, or the outcomes a Member seeks to achieve through automation.
4. The Company has no obligation to intervene in disputes between Members, or between a Member and a third party (External Service providers, message recipients, etc.), and is not liable for resulting damage absent willful misconduct or negligence on its part.

Article 22 (Governing Law and Jurisdiction)

1. Disputes between the Company and a Member are governed by the laws of the Republic of Korea.
2. Lawsuits concerning disputes between the Company and a Member shall be filed with the court having jurisdiction under the Civil Procedure Act of the Republic of Korea.
3. The Korean text of these Terms is authoritative. In the event of any discrepancy between the Korean text and this English translation, the Korean text prevails.